| You finally decided to sell your grandpa's old "Goyzen | | | | had changed his mind about making the purchase and |
| Plemmer" (What is a Goyzen Plemmer? Well, if you | | | | that he didn't intend to send you a dime. Furthermore, |
| have a Goyzen it will Plem it.) You dug it out of the | | | | he told you to quit harassing him about the matter, and |
| trunk in the attic, shined it up, and took pictures of it that | | | | that he didn't have any obligation to follow through with |
| are good enough to appear in Vogue magazine. You | | | | the purchase if he didn't choose to do so.eBay doesn't |
| listed it with a well written description, and diligently | | | | agree with buyers like this. eBay's User Agreement is |
| attended to the auction and the questions of all of the | | | | very specific about the commitment and the legal |
| buyers until, at last, the old thing sold to an elated | | | | obligation buyers assume and agree to when they |
| winning bidder for $300.00 more than you ever | | | | register with eBay. eBay's Unpaid Item Policy and |
| expected. After the sale you sent the buyer an invoice | | | | User's Agreement make clear that buyers must pay |
| with a note about your preferred forms of payment | | | | for the items that they commit to purchase. |
| and a confirmation of the company that would be | | | | There are four steps to eBay's Unpaid Item process |
| delivering it. You even closed with a kind word of | | | | as follows: |
| thanks. Then, you waited for your happy buyer to | | | | 1. Sellers begin by filing an Unpaid Item Dispute. |
| send out his payment. And you waited. And you | | | | 2. eBay will contact the buyer and remind him of his |
| waited. | | | | obligation and how to proceed. |
| A week after the buyer's payment should have | | | | 3. The buyer is presented with prefabricated options to |
| arrived you contacted the buyer again and found that | | | | communicate to the seller.a. I want to pay now.b. I |
| he had innocently forgotten to send the payment out | | | | already paid.c. I want to communicate with the seller to |
| as he had agreed. Being the professional and | | | | resolve the problem. |
| compassionate eBayer you are, you accepted his | | | | 4. The seller can choose to close the dispute after the |
| apology and told him that you would be happy to let | | | | buyer has responded, or if the buyer has not |
| him send out the payment at this time. You assured | | | | responded after 8 days. |
| him that you would send the item he had purchased | | | | There are some other details that are important and |
| as soon as you received his payment. Then, you | | | | you should make it a point to review them. eBay also |
| waited to receive it. And you waited. And you waited. | | | | provides free re-listing for the seller. Unpaid Item strikes |
| After another week elapsed, you contacted the buyer | | | | do not affect a user's Feedback Score or Feedback |
| once again. This time, however, the buyer was not so | | | | Profile. |
| pleasant about the matter. In fact, he told you that he | | | | |