| There is absolutely no way you can avoid difficult | | | | Make sure you offer clear photos of the item(s). Do |
| customers - some people are nit pickers and live for | | | | not be scared of taking pictures of your items, |
| making life difficult for sellers whether on eBay or in a | | | | particularly if the item has been used and especially it |
| traditional brick and mortar store. It is not unusual that | | | | also has some type of damage. |
| you get negative or neutral reviews from customers - | | | | Shipping goods on time is also a great way to satisfy |
| please understand that some people may not be | | | | your customers on eBay. You can set up a schedule |
| satisfied with your services and there are those | | | | and ensure that you emphasize it on your eBay listing |
| customers who are not aware of how eBay's rating | | | | that you ship only on those days. Make sure that you |
| system works. | | | | mention that you do not ship on a different day |
| Frankly speaking, there is really no way to keep all | | | | because of your other obligations, and this happens to |
| your customers satisfied because some people are | | | | be a problem, suggest that the customer look |
| downright impossible to satisfy. So, in this article you will | | | | elsewhere. You will notice that your customers will truly |
| be learning how to satisfy over 90 percent of your | | | | appreciate your honesty on this matter and you will not |
| customers on eBay. That said, here are some tips that | | | | lose business for it. But, if your shipping is somehow |
| will make you a really a happy and productive eBay | | | | delayed and you do not inform your customers in |
| businessman or woman with a lot of repeat business. | | | | advance, you will find yourself trying to get out of a lot |
| Pay proper attention to description details, this is really | | | | of trouble. |
| pertinent. One of the biggest problems faced by sellers | | | | Make sure you answer questions. If a customer or |
| on eBay is the inability to properly describe the items | | | | prospective customer takes the time to write you, do |
| that they are selling. Whatever you plan to sell on | | | | no wait to reply them. Make sure you reply as soon as |
| eBay, whether it is a piece of clothing or gadgets, | | | | you can. |
| NEVER, EVER skimp on your descriptions of the | | | | One of the most effective ways to satisfy customers |
| products/items. If the product is fairly used, make sure | | | | on eBay is to offer a "return policy". Usually, top sellers |
| you take the time to point out any damage (if any), no | | | | on eBay who offer return policies, ask the customers |
| matter how small or inconsequential it may be - you do | | | | to cover the cost of shipping in both directions but they |
| not have to lay emphasis on this. You should | | | | offer a full return. |
| emphasize that the item is as good as new, but make | | | | Make sure you ask customers how they would like |
| mention of the little nick that is barely noticeable, on the | | | | you to be of service to them. Most importantly, be |
| side of the case. In a lot of cases, people will really not | | | | totally honest with your customers and they in turn, will |
| care and go on to buy the item anyway. But, if you fail | | | | be loyal customers. |
| to mention it, you will only be asking for real trouble. | | | | |