| 10. Package your items well. | | | | a big scratch on the back where they couldn't see in |
| The last thing you and the buyer want is for them to | | | | the auction. Avoid doing this and you will avoid |
| receive a broken item. Don't be in a rush to get the | | | | negative feedback. |
| item out and in the mail. Make sure it looks like what | | | | 4. Don't retaliate to awkward customers. |
| you would like to receive as. Try and make the | | | | This is part of life on ebay. With so many new ebay |
| packaging look professional as possible. It goes back | | | | members joining daily, you are bound to run into one of |
| to the first impression. If the customer receives an item | | | | them that forgot to read the rules or is just plain |
| that looks like it was handled by a professional, they | | | | immature. Don't retaliate, just deal with the question in a |
| might come back and buy more from you. | | | | polite and professional manner. This can usually work |
| 9. Avoid excessive shipping charges. | | | | out to your advantage with the new customer giving |
| I don't know how many negative feedbacks I have | | | | you positive feedback and apologizing for their actions. |
| seen due to inflated shipping prices. If you charge an | | | | 3. Always be polite in all correspondence. |
| arm and a leg for shipping, you are leaving yourself | | | | Remember what your mother always said, "Treat |
| open to negative feedback. | | | | everyone as you would want to be treated". No |
| 8. Mail your item as soon as possible. | | | | matter who your dealing with, customer service, a new |
| You should think about listing somewhere in your | | | | ebay user, or even a ebay power seller, always be |
| auction how long before you ship your item. Taking to | | | | polite with all your customers. This will go a long way in |
| long to deliver the buyers item can lead to negative | | | | building customer relations skills for you. |
| feedback. Remember, if the buyer emails you | | | | 2. Accept returns. |
| wondering where their winning item is, be polite. Start | | | | Remember, if you go to most stores, they will have a |
| out by apologizing for the delay in shipment and then | | | | return policy. If a customer is not happy with your |
| give them a specific date they should be getting their | | | | product for whatever reason, you should allow them a |
| item. | | | | chance to return the item for a refund or item |
| 7. Answer emails promptly. | | | | exchange minus shipping fee's. After they return the |
| If you are going to sell on ebay or anywhere else | | | | item, you can cancel the transaction through ebay and |
| online, remember that the customer always comes | | | | you will get your fee's returned. You can then relist the |
| first. If they email you, make sure and email them back | | | | item with your feedback intact. |
| in a timely manner. Its always a good idea to have an | | | | 1. Don't leave feedback first. |
| auto responder notifying your customers that you | | | | You need to wait for your customers to leave |
| have received their email and you will get back to | | | | feedback first; otherwise you are leaving yourself |
| them shortly. | | | | open to a negative feedback comment. If you have |
| 6. Make sure your item description is accurate. | | | | given your customer the best possible service, they will |
| This is one of the most common reasons for negative | | | | leave feedback right away. But be careful, there are |
| feedback. Make sure you are very detailed about | | | | to many buyers out there that won't hesitate to leave |
| flaws in the item you are selling. A great way to give a | | | | negative feedback for a small reason. |
| great description of the flaws is with pictures. Pictures | | | | Sellers tend to forget that customers are a real living |
| will let your customers see exactly what's wrong with | | | | person. If you can make the whole buying experience |
| the item up for bid. | | | | as professional as you can, you will have allot of |
| 5. List any flaws your item has. | | | | repeat customers. Don't forget that your customers |
| This one goes same with your item description. If your | | | | are your lifeblood of your ebay business. Without them, |
| item has a scratch or mark, make sure and list it in the | | | | your feedback rating would not be possible. With |
| auction. Nothing would make a customer more upset | | | | some hard work and good feedback, you will become |
| then to buy an item and when its gets to them, there is | | | | a Power Seller in no time. |